Privacy Policy

Welcome to Dave's Hot Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hotchicken-daves.click, place an order, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy applies to all information collected through our website, mobile experiences, and any related services, sales, marketing, or events (collectively referred to as the "Services"). We take your privacy seriously and have designed this document to be as transparent, clear, and comprehensive as possible.

1. About Us

Dave's Hot Chicken operates the website hotchicken-daves.click and provides food ordering and restaurant-related services to customers across the United States. For all privacy-related inquiries, you may contact us using the details below:

We are a business operating under the laws of the United States, and we comply with all applicable federal and state privacy legislation, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant state privacy regulations.

2. Information We Collect

We collect various types of information to provide, improve, and personalize our Services. The categories below outline exactly what we gather and how it is obtained.

2.1 Personal Information You Provide Directly

When you interact with our website or place a food order, you may voluntarily provide us with personal information, including:

• Contact Information: Full name, email address, phone number, and mailing or delivery address.
• Account Credentials: Username and password if you create an account on our platform.
• Order Information: Meal preferences, dietary restrictions or allergies, order history, special instructions, and pickup or delivery details.
• Payment Information: Credit card numbers, debit card details, billing address, and other financial data necessary to complete transactions. Note: payment card data is processed through PCI-DSS compliant third-party payment processors and is not stored directly on our servers.
• Communications: Messages, feedback, complaints, reviews, or inquiries you submit to us via email, contact forms, or social media.
• Promotional Participation: Information provided when you enter contests, sweepstakes, promotions, or loyalty programs.

2.2 Information Collected Automatically

When you visit our website, certain technical data is automatically collected by our systems and third-party tools, including:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and hardware model.
• Usage Data: Pages visited, time spent on each page, links clicked, referring URLs, and navigation paths through our site.
• Log Data: Server logs that record access times, request types, errors encountered, and other diagnostic information.
• Location Data: Approximate geographic location inferred from your IP address. If you grant permission, we may also access more precise GPS-based location data for delivery or store-finder features.
• Cookie and Tracking Data: Information gathered through cookies, web beacons, pixels, and similar tracking technologies (see Section 7 for full details).

2.3 Information From Third Parties

We may also receive information about you from third-party sources such as:

• Social Media Platforms: If you connect your account to Facebook, Instagram, Google, or other social networks, we may receive profile information such as your name, email, and profile picture.
• Delivery Partners: Third-party delivery services (e.g., DoorDash, Uber Eats, Grubhub) may share order-related data with us to fulfill your request.
• Analytics Providers: Third-party analytics services may share aggregated or de-identified behavioral data to help us understand how users interact with our website.
• Marketing Partners: Advertising networks may share audience data to help us reach potential customers and evaluate campaign effectiveness.

3. How We Use Your Information

Dave's Hot Chicken uses the information collected for legitimate business purposes that are consistent with this Privacy Policy and applicable law. These purposes include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, whether for pickup or delivery.
• Managing your account, including login authentication and preference storage.
• Communicating with you about your orders, including confirmations, updates, delays, and receipts.
• Handling payment transactions and preventing fraudulent activity.
• Providing customer support and resolving disputes or complaints.

3.2 Analytics and Performance Improvement

• Analyzing website usage patterns to understand user behavior and improve our Services.
• Testing new features, menus, and user interface elements before full deployment.
• Conducting internal research and analytics to enhance our business operations and product offerings.
• Monitoring and maintaining the technical performance, security, and reliability of our website.

3.3 Marketing and Promotions

• Sending you promotional emails, SMS messages, or push notifications about new menu items, special deals, loyalty rewards, and events — subject to your communication preferences and applicable opt-in requirements.
• Displaying targeted advertisements on third-party platforms based on your interests and browsing behavior.
• Running referral programs, sweepstakes, and seasonal promotions.
• Measuring the effectiveness of our advertising campaigns through conversion tracking and attribution analytics.

3.4 Legal and Compliance Obligations

• Complying with applicable federal, state, and local laws and regulations.
• Responding to lawful requests from law enforcement or government authorities.
• Enforcing our Terms of Service and protecting our legal rights and interests.
• Detecting, preventing, and investigating fraud, security incidents, and other illegal or unauthorized activities.

4. Sharing Your Information With Third Parties

We do not sell your personal information in the traditional sense. However, we do share data with trusted partners and third parties under specific circumstances as described below.

4.1 Service Providers and Business Partners

We work with third-party companies that help us operate our business and deliver our Services. These include:

• Payment Processors: Companies such as Stripe, Square, or PayPal that handle financial transactions securely.
• Delivery Partners: Third-party delivery platforms that fulfill orders on our behalf.
• Hosting and Infrastructure Providers: Cloud computing and server services that host our website and databases.
• Email and SMS Marketing Platforms: Services used to send promotional communications and order notifications.
• Analytics Providers: Tools such as Google Analytics, Meta Pixel, or similar platforms that help us measure website performance.
• Customer Support Tools: Helpdesk and ticketing software used to manage customer inquiries.

All service providers are contractually obligated to use your information only for the purposes of providing services to us and to implement appropriate security measures.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, regulation, legal process, or governmental request, including:

• Complying with subpoenas, court orders, or other legal obligations.
• Cooperating with law enforcement investigations involving potential criminal activity.
• Protecting the rights, property, or safety of Dave's Hot Chicken, our customers, or the public.
• Enforcing our agreements and policies.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or prominent notice on our website if such a transfer results in a material change to how your data is handled, and we will provide you with options as required by law.

4.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information — which cannot reasonably be used to identify you — with third parties for research, marketing, analytics, and other business purposes without restriction.

4.5 "Sale" of Personal Information Under CCPA/CPRA

Under California law, certain data sharing activities with advertising partners may be considered a "sale" or "sharing" of personal information. California residents have the right to opt out of such sharing. Please see Section 9 for more information about your California-specific rights, or visit our website to submit a Do Not Sell or Share My Personal Information request.

5. Data Security

Dave's Hot Chicken takes the security of your personal information seriously. We implement industry-standard administrative, technical, and physical security measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Access Controls: Personal information is accessible only to authorized personnel who need it to perform their job functions, subject to strict confidentiality obligations.
• Secure Payment Processing: Payment card information is handled by PCI-DSS compliant third-party processors and is never stored in plaintext on our systems.
• Regular Security Audits: We conduct periodic reviews of our security practices, systems, and software to identify and address vulnerabilities.
• Incident Response Plan: We maintain a data breach response plan and will notify affected users and relevant authorities as required by law in the event of a security incident.

5.2 Limitations of Security

While we strive to use commercially reasonable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and you provide your information at your own risk. If you believe your data has been compromised, please contact us immediately at [email protected].

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general guidelines apply:

When your personal information is no longer needed for any legitimate purpose, we will securely delete or anonymize it in accordance with our data retention procedures.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. This section provides a brief overview; for complete details, please refer to our dedicated Cookie Policy available at hotchicken-daves.click.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the website to function properly, including session management and security features. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics (e.g., Google Analytics).
• Functional Cookies: Remember your preferences such as language settings, saved items, and login status to enhance your experience.
• Marketing and Advertising Cookies: Used to track visitors across websites to display relevant and personalized advertisements (e.g., Meta Pixel, Google Ads).

7.2 Managing Your Cookie Preferences

You can control cookie settings through our cookie consent banner displayed upon your first visit. Additionally, you may adjust your browser settings to refuse or delete certain cookies. Note that disabling certain cookies may affect the functionality of our Services. For more information, visit our full Cookie Policy on our website.

7.3 Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals to websites. Currently, our website does not respond to DNT signals because there is no consistent industry standard for how such signals should be interpreted. We will update this policy if and when a standard is established.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. We respect these rights and will respond to valid requests within the timeframes required by applicable law.

8.1 General Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., data required for tax or legal compliance).
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Opt Out of Marketing: You may opt out of receiving promotional emails at any time by clicking "unsubscribe" in any marketing message or by contacting us directly.
• Right to Withdraw Consent: Where we rely on your consent to process data, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: The right to know what personal information we collect, use, disclose, and sell about you.
• Right to Delete: The right to request deletion of personal information we have collected, with certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt Out of Sale/Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: The right to restrict use of sensitive personal data (such as financial information or precise geolocation) to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive a different quality of service, be charged higher prices, or be denied goods or services for exercising these rights.

To exercise your California privacy rights, please contact us at [email protected]. We will verify your identity before processing your request, which may involve matching information you provide against our records.

8.3 How to Submit a Privacy Request

To exercise any of the rights described above, you may:

• Send an email to: [email protected] with the subject line "Privacy Rights Request"
• Include your full name, email address associated with your account, the specific right you wish to exercise, and any relevant details.

We will acknowledge your request within 10 business days and respond fully within 45 days. If additional time is needed, we will notify you of the extension and the reason for it. We do not charge a fee for reasonable requests, though we may charge a fee or decline to act on requests that are manifestly unfounded or excessive.

9. Children's Privacy

Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or maintain personal information from children under the age of 13 (or such higher age as may be required by applicable law in your jurisdiction).

If we learn that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will delete that information from our records as quickly as possible. If you are a parent or guardian and believe that we may have collected information about your child, please contact us immediately at [email protected].

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not direct any part of our website or Services to children under 13, and we do not knowingly allow children under 13 to register for accounts or place orders.

10. International Data Transfers

Dave's Hot Chicken is based in the United States, and our website and servers are primarily operated within the United States. By using our Services from outside the United States, you acknowledge and consent to the transfer of your personal information to the United States, where data protection laws may differ from those in your home country.

If you are located outside the United States and provide us with personal information, please be aware that:

• Your data will be stored and processed on servers located in the United States.
• The United States does not have the same data protection laws as some other countries, including those in the European Union.
• By using our Services, you consent to such transfer and processing.

When we transfer data internationally, we take steps to ensure appropriate safeguards are in place in accordance with applicable law. If you have questions about international data transfers, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, social media pages, or delivery platforms that are not operated by Dave's Hot Chicken. These third-party sites have their own privacy policies, which we strongly encourage you to review. We are not responsible for the content, privacy practices, or data handling policies of any third-party websites or services. Clicking on a third-party link does not constitute an endorsement of that site or its privacy practices.

12. Marketing Communications and Opt-Out

With your consent or where permitted by applicable law, we may send you promotional communications about our menu, special offers, loyalty rewards, new locations, and other updates. You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email.
• Replying STOP to any promotional SMS message.
• Updating your communication preferences in your account settings on our website.
• Contacting us directly at [email protected] with the subject line "Opt Out of Marketing."

Please note that even if you opt out of promotional communications, we may still send you transactional or service-related messages (such as order confirmations, delivery updates, and account security alerts) as these are necessary to provide our Services.

13. How to File a Complaint

If you believe that Dave's Hot Chicken has not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so we can attempt to resolve your concern:

• Email: [email protected]
• Subject Line: Privacy Complaint

We will investigate your complaint and provide a written response within 30 days of receipt. If you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.

13.1 Relevant Data Protection Authorities in the United States

• Federal Trade Commission (FTC): The FTC is the primary federal consumer protection authority in the United States. You can file a complaint at www.ftc.gov/complaint or call 1-877-FTC-HELP (1-877-382-4357).
• California Residents — California Privacy Protection Agency (CPPA): California residents may file a complaint with the California Privacy Protection Agency at cppa.ca.gov.
• State Attorneys General: Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General office.

14. Automated Decision-Making

We may use automated systems and algorithms to support certain decisions, such as fraud detection, order recommendations, and personalized marketing content. These systems are designed to improve your experience and protect our business. We do not make legally significant or similarly consequential decisions about you based solely on automated processing without human review, except where permitted by law. If you have questions about automated processing, please contact us.

15. Loyalty Programs and Promotions

If you participate in any loyalty programs, referral incentives, or promotional campaigns operated by Dave's Hot Chicken, we will collect additional information relevant to those programs, such as points balances, redemption history, referral activity, and contest entries. This information is used to administer the program, calculate rewards, communicate with participants, and comply with applicable contest and sweepstakes laws. Participation in such programs is entirely voluntary.

16. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website notifying users of the change.
• Where required by law, notify affected users directly by email.

Your continued use of our website and Services after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

We are dedicated to working with you to resolve any privacy concerns you may have. Our team will make every effort to respond to all legitimate privacy requests within the timeframes required by applicable United States federal and state law.